Complaints and Disputes

At Network Insurance Group, we are committed to the fair, transparent and timely resolution of complaints and disputes. We have a detailed internal complaints and dispute resolution process. Should you have a complaint or a dispute about our services, please contact our Complaints Officer on the details below and we will do our best to resolve the matter quickly.

  • Head Office

    Level 35, 140 William Street, Melbourne VIC 3000

  • Mailing address

    PO Box 577 Collins Street West, Melbourne VIC 8007

  • Telephone

    03 8420 8700

  • Facsimile

    03 8420 8777

  • Email

    admin@networksteadfast.com.au

  • Website

    www.networksteadfast.com.au

As part of our commitment we are also a member of the Australian Financial Complaints Authority (AFCA) a dispute resolution service which is accessible to clients free of charge in the event that you believe a complaint or dispute has not been satisfactorily dealt with by us. If your complaint or dispute cannot be resolved to your satisfaction, you have the right to refer the matter to AFCA. They may be contacted at:

  • Mailing Address

    Australian Financial Complaints Authority Limited
    GPO Box 3, Melbourne, VIC 3001

  • Phone

    1800 931 678 (free call)

  • Fax

    03 9613 6399

  • Email

    info@afca.org.au

  • Website

    www.afca.org.au

We also subscribe to the National Insurance Brokers Association Code of Conduct and the Insurance Brokers Code of Practice, the Codes set minimum service standards that you may expect from us.

You may obtain a copy of the Insurance Brokers Code of Practice from the link on our website.

Our process

Consult & Review

Consult with you to get a clear understanding of your business. We will ask probative questions surrounding strategic, hazard and business risks of your business.

Analyse & Design

Based on this information we will search the market for the best cover and consider the best options available for your business. We will design a proposal to suit your needs.

Deliver & Implement

Once you have agreed to your risk management plan we will implement and setup your cover.

Continue

We pride ourselves in maintaining on going relationships with our clients. We will check in regularly to ensure you’re comfortable with your cover and to ensure you’ve had no major change of circumstance.

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