Complaints and Disputes

At Network Insurance Group, we are committed to the fair, transparent and timely resolution of complaints and disputes. We have a detailed internal complaints and dispute resolution process. Should you have a complaint or a dispute about our services, please contact our Complaints Officer on the details below and we will do our best to resolve the matter quickly.

  • Head Office

    Level 35, 140 William Street, Melbourne VIC 3000

  • Mailing address

    PO Box 577 Collins Street West, Melbourne VIC 8007

  • Telephone

    03 8420 8700

  • Facsimile

    03 8420 8777

  • Email

    admin@networksteadfast.com.au

  • Website

    www.networksteadfast.com.au

As part of our commitment we are also a member of the Australian Financial Complaints Authority (AFCA) a dispute resolution service which is accessible to clients free of charge in the event that you believe a complaint or dispute has not been satisfactorily dealt with by us. If your complaint or dispute cannot be resolved to your satisfaction, you have the right to refer the matter to AFCA. They may be contacted at:

  • Mailing Address

    Australian Financial Complaints Authority Limited
    GPO Box 3, Melbourne, VIC 3001

  • Phone

    1800 931 678 (free call)

  • Fax

    03 9613 6399

  • Email

    info@afca.org.au

  • Website

    www.afca.org.au

We also subscribe to the National Insurance Brokers Association Code of Conduct and the Insurance Brokers Code of Practice, the Codes set minimum service standards that you may expect from us.

You may obtain a copy of the Insurance Brokers Code of Practice from the link on our website.

Our process

Consult & Review

Consult with you to get a clear understanding of your business. We will ask probative questions surrounding strategic, hazard and business risks of your business.

Analyse & Design

Based on this information we will search the market for the best cover and consider the best options available for your business. We will design a proposal to suit your needs.

Deliver & Implement

Once you have agreed to your risk management plan we will implement and setup your cover.

Continue

We pride ourselves in maintaining on going relationships with our clients. We will check in regularly to ensure you’re comfortable with your cover and to ensure you’ve had no major change of circumstance.

Latest insurance news and insights

View our latest Insurance News

Elite Women 2024

Following the announcement this morning of this year’s Network Insurance Group (NIG) IWD Scholarship winner Sha Rijal the Group is also really pleased to have Kylie Ciechanowicz GM, Centra and a member of our Executive team, acknowledged as one of Insurance Business Magazine’s “Elite Women 2024”. One of the beacons in our business, Kylie has been instrumental in the […]

IWD ‘Women in Leadership’ Scholarship Bursary

Now in its third year, Network Insurance Group is thrilled to announce Sha Rijal as the recipient of the prestigious IWD ‘Women in Leadership’ Scholarship Bursary for 2024! Following a rigorous internal application and selection process, coupled with final stage interviews with an external independent panel of senior female leaders from across the Industry, the […]

Elite Women 2024

Following the announcement this morning of this year’s Network Insurance Group (NIG) IWD Scholarship winner Sha Rijal the Group is also really pleased to have Kylie Ciechanowicz GM, Centra and a member of our Executive team, acknowledged as one of Insurance Business Magazine’s “Elite Women 2024”. One of the beacons in our business, Kylie has been instrumental in the […]

IWD ‘Women in Leadership’ Scholarship Bursary

Now in its third year, Network Insurance Group is thrilled to announce Sha Rijal as the recipient of the prestigious IWD ‘Women in Leadership’ Scholarship Bursary for 2024! Following a rigorous internal application and selection process, coupled with final stage interviews with an external independent panel of senior female leaders from across the Industry, the […]

Network Insurance appoints New Chief Broking Officer

Network Insurance Group is thrilled to announce the appointment of Quinton McCauley as the new Chief Broking Officer, effective February 1, 2024. Quinton’s promotion comes after his outstanding tenure as the General Manager – Technical Broking. In his new role, Quinton will not only lead our broking strategy but will also join the Network Insurance […]

Network Insurance Group and Vision AdvisoRE join forces for a brighter future

We are thrilled to announce a partnership between Network Insurance Group (NIG), and Vision AdvisoRE (VAR), with the team at Vision AdvisoRE becoming a Corporate Authorised Representative (CAR) of NIG, effective as of October 1st, 2023. NIG has a comprehensive network spanning the nation with its sights set on becoming one of the top 10 […]

Network Insurance Group brokers on the shortlist for the prestigious VERO sponsored NIBA Young Broker of the Year Award 2023!

We are thrilled to share that Network Insurance Group has not one, but TWO brokers on the shortlist for the prestigious VERO sponsored NIBA Young Broker of the Year Award 2023! This is a remarkable achievement, considering only 3 finalists are selected from each state. Let’s meet our Network’s talented Finalists: Grant Zorad: Grant entered […]

Network acquires majority holding and controlling interest in Armstrong’s Insurance Brokers.

Network Insurance Group (NIG) has recently acquired a majority shareholding and controlling interest in Armstrong’s Insurance Brokers, marking a significant milestone for both companies. As an existing shareholder and long-term business partner of Armstrong’s, NIG are thrilled to build on such great foundations, and are confident that this merger will enhance our capability in Tasmania, […]

Our areas of insurance specialisation

Tailored Insurance & Risk Management Solutions for large & small business.

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Risk management packages for Groups, Associations and Industry Sectors

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The collective strength of Steadfast means competitive pricing for Personal Insurance

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