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Complaints and Disputes

At Network Insurance Group, we are committed to the fair, transparent and timely resolution of complaints and disputes. We have a detailed internal complaints and dispute resolution process. Should you have a complaint or a dispute about our services, please contact our Complaints Officer on the details below and we will do our best to resolve the matter quickly.

  • Head Office

    Level 35, 140 William Street, Melbourne VIC 3000

  • Mailing address

    PO Box 577 Collins Street West, Melbourne VIC 8007

  • Telephone

    03 8420 8700

  • Facsimile

    03 8420 8777

  • Email

    admin@networksteadfast.com.au

  • Website

    www.networksteadfast.com.au

As part of our commitment we are also a member of the Australian Financial Complaints Authority (AFCA) a dispute resolution service which is accessible to clients free of charge in the event that you believe a complaint or dispute has not been satisfactorily dealt with by us. If your complaint or dispute cannot be resolved to your satisfaction, you have the right to refer the matter to AFCA. They may be contacted at:

We also subscribe to the National Insurance Brokers Association Code of Conduct and the Insurance Brokers Code of Practice, the Codes set minimum service standards that you may expect from us.

You may obtain a copy of the Insurance Brokers Code of Practice from the link on our website.

Our process

Consult & Review

Consult with you to get a clear understanding of your business. We will ask probative questions surrounding strategic, hazard and business risks of your business.

Analyse & Design

Based on this information we will search the market for the best cover and consider the best options available for your business. We will design a proposal to suit your needs.

Deliver & Implement

Once you have agreed to your risk management plan we will implement and setup your cover.

Continue

We pride ourselves in maintaining on going relationships with our clients. We will check in regularly to ensure youโ€™re comfortable with your cover and to ensure youโ€™ve had no major change of circumstance.

Latest insurance news and insights

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Introducing Wendy Finianos โ€“ Guardian & Principal ATKA Insurance Brokers

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CrowdStrike Software Update Causes Global Disruptions: How Cyber Insurance Can Help

The latest CrowdStrike software update has led to significant disruptions for many Microsoft Windows users worldwide. If your business has been impacted, your cyber insurance policy may respond to cover the financial losses. Hereโ€™s how Network Insurance Group can support you: Guidance on Coverage:ย We can provide advice on your cyber insurance coverage, including any limits […]

Introducing Wendy Finianos โ€“ Guardian & Principal ATKA Insurance Brokers

Introducing Wendy Finianos โ€“ Guardian & Principal of Our New Corporate Authorised Representative ATKA Insurance Brokers Pty Ltd We areย delightedย to welcome Wendy Finianos from ATKA Insurance Brokers to the Network Insurance Group team. Wendy brings aย uniqueย approach to insurance broking,ย backed byย extensive industry experience andย deep expertise acrossย the Banking, Finance,ย and Insuranceย sectors.ย We are confident herย knowledgeย andย strongย network willย further enhanceย the servicesย we provide […]

CrowdStrike Software Update Causes Global Disruptions: How Cyber Insurance Can Help

The latest CrowdStrike software update has led to significant disruptions for many Microsoft Windows users worldwide. If your business has been impacted, your cyber insurance policy may respond to cover the financial losses. Hereโ€™s how Network Insurance Group can support you: Guidance on Coverage:ย We can provide advice on your cyber insurance coverage, including any limits […]

New Appointments

Late last year, and across two of our key States, we announced both Mark Cameron and Stuart Gradie as Acting General Managers in NSW and Victoria – respectively. Given the manner in which both leaders have embraced the opportunity in front of them and in addition to their professionalism and broader industry experience, Network Insurance […]

Elite Women 2024

Following the announcement this morning of this yearโ€™s Network Insurance Group (NIG) IWD Scholarship winnerย Sha Rijalย the Group is also really pleased to haveย Kylie Ciechanowiczย GM, Centra and a member of our Executive team, acknowledged as one of Insurance Business Magazineโ€™s โ€œElite Women 2024โ€. One of the beacons in our business, Kylie has been instrumental in the […]

IWD ‘Women in Leadership’ Scholarship Bursary

Now in its third year, Network Insurance Group is thrilled to announce Sha Rijal as the recipient of the prestigious IWD ‘Women in Leadership’ Scholarship Bursary for 2024! Following a rigorous internal application and selection process, coupled with final stage interviews with an external independent panel of senior female leaders from across the Industry, the […]

Network Insurance appoints New Chief Broking Officer

Network Insurance Group is thrilled to announce the appointment of Quinton McCauley as the new Chief Broking Officer, effective February 1, 2024. Quinton’s promotion comes after his outstanding tenure as the General Manager โ€“ Technical Broking. In his new role, Quinton will not only lead our broking strategy but will also join the Network Insurance […]

Our areas of insurance specialisation

Tailored Insurance & Risk Management Solutions for large & small business.

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Risk management packages for Groups, Associations and Industry Sectors

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The collective strength of Steadfast means competitive pricing for Personal Insurance

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